Created by Miki Yanagi, last modified on Jan 24, 2024

When you encounter errors on Power BI, you can check this page:

End-user (consumer) cannot sign in Power BI.

  1. Log into Portal (https://mycampus.maine.edu/)
  2. Click "UMS Quick Links" to expand
  3. Find "Power BI" and click the link

    Login Issue

    In general, when a user (with UMS account) signs into PowerBI App for the first time, a PowerBI (free) license automatically gets added to their ID. When the license never got enabled for UMS ID, IT help desk person had to manually add the free license to the UMS account.

End-user (consumer) cannot view the report.

  1. Check dataset permission
  2. Check row-level security permission
  3. Check if the workspace is premium

End-user (consumer) cannot export the data to Excel.

  1. Check report setting (File > Options and Settings > Options. Under CURRENT FILE, select Report settings.) More information on Export the data that was used to create a visualization page.
  2. Check end-user's version of Excel

How do we know if Microsoft has Power BI outage?

  1. Go to https://powerbi.microsoft.com/en-us/support/ 
  2. The status will show up

        service status

Access to the resource is forbidden

  1. Error message "Access to the resource is forbidden"
  2. Cancel out the error message and go back to Power BI Desktop. Click "Transform data" > "Data source settings"
    screenshot of data source connection
  3. Select the source and click "Edit Permissions"
    screenshot of data source setting
  4. Click "Edit" under Credentials
    screenshot for edit credentials
  5. Click "Microsoft account" and "sign in". Use SSO to sign in. Then click "Save"
    screenshot for sign in
  6. Choose "Organizational" for Privacy Level and click "OK"
    screenshot for privacy level
  7. Close the pop-up window.

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HELP IS AT HAND!

Link to compose email for help with website.Question, comment, critique? We are here to help and we strive to make our site a comprehensive, user friendly experience. Contact us at DARTS@maine.edu.

Other troubleshooting pages:



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